sap crm online training

sap crm onlinetraining

sap crm online training:

CRM stands for Customer Relationship Management and is a  set of methodologies and tools that helps to manage customer relationship in an organized way.SAP CRM is the CRM tool provided by SAP.

SAP's CRM solution includes several modules that support key functional areas including:

• SAP CRM Sales
• SAP CRM Marketing
• SAP CRM Service
• SAP CRM Analysis
• SAP CRM Interaction Center
• SAP CRM Web Channel (which includes E-Commerce, E-Marketing and E-Service)
• SAP CRM Partner Channel Management
• SAP CRM WebClient UI
• SAP CRM Investigative Case Management (ICM)

Course duration: 30-40 hours

Course content :

SAP CRM ONLINE TRAINING

• CRM 7.0 Overview
• SAP CRM – The complete solution
• CRM architecture & Component integration
• Careers @ SAP CRM 7.0
• SAP SD and CRM Integration

MASTER DATA

• Organizational Mgmt in SAP CRM
• Territory Mangement
• Business Partners
• Products
• Product Catlogs
• Installed Base Mangement
• Warranty Management
• Solution Database

BASIC FUNCTIONS

• Transactions
• Date Management
• Text Management
• Pricing
• Billing
• Free Goods
• Product Configuration
• Output configuration
• actions
• Business workflow
• UI framwork and Configuration
• Credit Management
• Multi Level Categoration
• Funds Management
• Cliams Management
• CRM Marketing
• Solution Overview of Marketing
• Campaign Management
• Key figure planning
• Lead Management
• Marketing Calendar
• Personalized Mail
• Segmentation
• List Management
• Bounce Management

CRM SALES(SALES FORCE AUTOMATION…SFA)

• Account Planning
• Activity management
• Oppurtunity Management
• Pipeline Performance Management
• Quotation and order Management
• Outline ageements in CRM Sales
• Availiability Check
• Taxes
• Rebate Processing

CRM SERVICE

• Solution Overview of Service
• Service Contract Management
• Warranty Management
• Product Service Letters
• Service Orders and Quotation
• Web Requests
• Complaints and Returns
• In House repair orders
• Service resource Planning
• Case Management
• Service Confirmations

CRM INTERACTION CENTER

• IC in Marketing
• IC in Sales
• IC in Service

CRM FIELD(MOBILE)

CRM WEBCHANNEL

• CRM Webchannel B2B
• CRM Webchannle B2C
• Internet customer Self Service(ICSS)

SCENARIOS IN CRM

MARKETING SCENARIOS

• Campaign Management
• Segmentation
• Sales Scenarios
• Lead to Cash

SERVICE SCENARIOS

• Service Order Management

CRM GENERAL

• ACE
• Email
• Work List
• Template Designer
• Survey Tool

CRM TECHNICAL TOPICS

• Software Agent Framework
• Easy Enhancement Workbench
• Rule Builder, Rule Modeler

CRM PROJECT MANAGEMENT

• Solution Manager
• Project Management In CRM

For further details,

Contact us:

Maxonlinetraining

www.maxonlinetraining.com/

Call:
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India:  040-6460 7156,
Mobile: +91-953 383 7156

Email: info@maxonlinetraining.com