Friday, 7 September 2012

sap crm online training

sap crm onlinetraining

 sap crm online training:
CRM stands for Customer Relationship Management and is a  set of methodologies and tools that helps to manage customer relationship in an organized way.SAP CRM is the CRM tool provided by SAP.
SAP's CRM solution includes several modules that support key functional areas including:

  • SAP CRM Sales
  • SAP CRM Marketing
  • SAP CRM Service
  • SAP CRM Analysis
  • SAP CRM Interaction Center
  • SAP CRM Web Channel (which includes E-Commerce, E-Marketing and E-Service)
  • SAP CRM Partner Channel Management
  • SAP CRM WebClient UI
  • SAP CRM Investigative Case Management (ICM)

Course duration: 30-40 hours

Course content :

SAP CRM ONLINE TRAINING


  • CRM 7.0 Overview
  • SAP CRM – The complete solution
  • CRM architecture & Component integration
  • Careers @ SAP CRM 7.0
  • SAP SD and CRM Integration

MASTER DATA

  • Organizational Mgmt in SAP CRM
  • Territory Mangement
  • Business Partners
  • Products
  • Product Catlogs
  • Installed Base Mangement
  • Warranty Management
  • Solution Database

BASIC FUNCTIONS

  • Transactions
  • Date Management
  • Text Management
  • Pricing
  • Billing
  • Free Goods
  • Product Configuration
  • Output configuration
  • actions
  • Business workflow
  • UI framwork and Configuration
  • Credit Management
  • Multi Level Categoration
  • Funds Management
  • Cliams Management
  • CRM Marketing
  • Solution Overview of Marketing
  • Campaign Management
  • Key figure planning
  • Lead Management
  • Marketing Calendar
  • Personalized Mail
  • Segmentation
  • List Management
  • Bounce Management

CRM SALES(SALES FORCE AUTOMATION…SFA)

  • Account Planning
  • Activity management
  • Oppurtunity Management
  • Pipeline Performance Management
  • Quotation and order Management
  • Outline ageements in CRM Sales
  • Availiability Check
  • Taxes
  • Rebate Processing

CRM SERVICE

  • Solution Overview of Service
  • Service Contract Management
  • Warranty Management
  • Product Service Letters
  • Service Orders and Quotation
  • Web Requests
  • Complaints and Returns
  • In House repair orders
  • Service resource Planning
  • Case Management
  • Service Confirmations

CRM INTERACTION CENTER

  • IC in Marketing
  • IC in Sales
  • IC in Service

CRM FIELD(MOBILE)

CRM WEBCHANNEL

  • CRM Webchannel B2B
  • CRM Webchannle B2C
  • Internet customer Self Service(ICSS)

SCENARIOS IN CRM

MARKETING SCENARIOS

  • Campaign Management
  • Segmentation
  • Sales Scenarios
  • Lead to Cash

SERVICE SCENARIOS

  • Service Order Management

CRM GENERAL

  • ACE
  • Email
  • Work List
  • Template Designer
  • Survey Tool

CRM TECHNICAL TOPICS

  • Software Agent Framework
  • Easy Enhancement Workbench
  • Rule Builder, Rule Modeler

CRM PROJECT MANAGEMENT

  • Solution Manager
  • Project Management In CRM

For further details,
Contact us:
Maxonlinetraining

Call:
USA:  +1-940 440 8062
India:  040-6460 7156,
Mobile: +91-953 383 7156

Email: info@maxonlinetraining.com
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Thursday, 6 September 2012

Sap bi bw online training

Sap bi bw online training








                                

                                           SAP BI/BW is the name of the Business Intelligence, analytical, reporting and Data Warehousing solution produced by SAP AG. It was originally named SAP BIW (Business Information Warehouse), then abbreviated to SAP BW, but is now known as “SAP BI” at the end user level. In contrast, “BW” is still used to describe the underlying Data Warehouse Area and Accelerator components. It is often used by companies who run their business on SAP’s operational systems.


COURSE DURATION:30 hours

COURSE CONTENT:
  • Data Ware Housing Concepts
  • Over View Concepts of BW
  • Over view of SAP R/3 Types of Applications 
    • OLTP
    • OLAP
  • R/3 Architectures
  • Landscape of SAP
  • Transportation
    • Package
    • Request no
    • Return codes
  • Types of Data
    • Master data
    • Transaction data
  • Master Data
    • Attribute data
    • Text data
    • Hierarchy data
  • Transaction data
    • Header data
    • Item data
    • Scheduline data
  • Star Scheme Concepts
    • Classical star schema.(DW)
    • Extended star schema.(BW)
  • Modeling & Extraction Objects
  • Info area
  • Info objects Catalog
  • Info objects
  • Info source
  • Direct update
  • Flexible update
  • Data source
  • Source system
  • Application component
  • Transfer rules
  • Transfer structure
  • Communication structure
  • Info providers
  • Data targets
  • Info cubes
    • Standard Info Cube
    • Real-Time Info Cube
  • ODS
  • DSO
    • Standard DSO
    • DSO for Direct Update
  • Write-optimize DSO
  • Update rules
  • Transformations
  • DTP – Data Transfer Process
    • Standard DTP
    • Error DTP
    • RDA DTP
    • Direct DTP
  • Info package
  • Extract structure
  • PSA
    • Standard PSA
    • Error Stack PSA
  • Data Acquisition
    • Standard
    • Real Time
  • Re-modeling
  • Re-partitioning
  • APD – Analysis Process Design
Visual Composer
IP – Integrated Planning 
  • Data loading using flat files
    • Attribute data
    • Text data
    • Hierarchy data
    • Transaction data
    • Live concepts of using MDM
    • Reusability of master data
  • Designing the transfer rules, transfer structure and communication according to data  using different
    techniques Dynamic calculation ,suppressing data adding new functionality to the data of the transfer
    rules and update rule level while loading data.
  • Handling data function while loading data
  • BW Architecture
  • PSA Maintenance
    • Scheduling the data
    • Data packet by data packet
    • Complete data scheduling
    • Scheduling in background
    • Debugging the Data while loading
    • Transfer rule level
    • Update rule level
  • PSA Processing types
    • Terminating errors while loading the data
    • Increasing the data packet size
    • Application serer file concept _AL11
    • Scheduling the data in background
  • Monitoring the data loading
  • Scheduling the jobs based on periodic values
  • Canceling and deleting the back ground jobs
  • ODS
    • New data table
    • Active data table
    • Change log type
  • ODS SETTING
    • Automatic
    • Manual
  • Details
    • 9 cases of deltas with real scenario
    • Error handling in deltas
  • Data Mart
    • ODS – Info Cube
    • Info Cube _ Info Cube
  • ODS –ODS
  • Multi providers
  • Info set
  • Partitioning
  • Line items dimensions
  • Performance issues
    • Roll up
    • Aggregate
    • Collapse
    • Reconstruction
    • Deletion of data from data Targets
    • Complete deletion of data
    • Deleting data by request id
    • Selective deletions
  • Process Chain
    • Direct Schedule
    • Meta chain
    • Error handling in process chain
    • Monitoring process chain
    • Message integration
    • Success
    • Error
    • Always
    • Scheduling process chain based on Periodic values
    • Cancelling the process chain jobs
    • Rescheduling the process chain
    • Folder creation for a specific process chain
    • Creating a variant for ABAP programs and integrating in process chain
    • ALE Remote jobs
    • Attribute change run
  • Transportation
    • Assigning object to the requests
    • Releasing the Request No and their Dependency
    • Return code
    • Mail drafting to basis team regarding transportation
    • Searching objects locally and business
    • Contents through Meta Data Repository
  • Fact less Fact Tables
SQVI-quick views
  • Business content
    • Definition
    • Activation
  • Open hub service
  • Info spoke
  • EXTRACTION
    • Flat files
    • LOS
    • LIS
    • Generic Extraction
    • Master data
    • Transaction data
    • CO-PA
    • FI-SI
    • DB connect
    • Business content extraction
    • Generic delta
  • REAL TIME SCENARIO
    • Product Issues
    • Ticket Handling
    • Ticket tool tracker
    • Error handling
  • Reporting
    • BEX Analyzer
    • BEX Browser
    • WAD
    • BEX query designer
  • Role maintains
    • Creating a role
    • Assigning a role
  • Variables
    • Types
    • Represent
    • Entry
    • Process
  • Conditions
  • Formula
  • Calculated Key Figures
  • Restricted key figures
  • Exceptions
  • Filters
  • Free characteristics
  • Structures
  • Cell definitions
  • Query performance
  • Brain Errors
  • Forcing variables
  • Information broadcasting
  • Cache inactive
  • Query Monitoring
  • RRI (report-to-report interface)
  • Query properties
  • Debugging reports while Executing

For  further details,
Contact us:
Maxonlinetraining

Call:
USA:  +1-940 440 8062
India:  040-6460 7156,
Mobile: +91-953 383 7156

Email: info@maxonlinetraining.com

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